The results of service quality measurements show a clear increase in data transmission speed compared to previous years, but Internet service providers do not offer new specialised services - according to the Office of Electronic Communications (UKE) report on access to open internet.
It is the fourth report of the President of the Office of Electronic Communications regarding compliance on the Polish market with Regulation (EU) 2015/2120 of the European Parliament and of the Council regarding access to open internet in the period from May 1, 2019 to April 30, 2020.
The Office study says that some of the data for 2020 significantly differ from those reported in previous years and result from other user behaviors, such as remote work, distance learning, and increased demand for streaming services. This is - as mentioned- the result of the extraordinary situation that has prevailed since the emergence of the SARS-CoV-2 pandemic.
According to UKE, the analysis of the market situation shows that Internet service providers publish information on the quality of services provided, in particular they indicate in contractual documents regarding the Internet access service clear and understandable information about the speed of downloading and sending data. They also show a decrease in the average level of bandwidth occupancy allocated for the provision of specialist services, and based on the information provided, it can be concluded that they do not use traffic management measures that may constitute a violation of the provisions of the Regulation.
According to UKE, suppliers do not indicate new specialist services - the most required services are: IPTV television, VoIP telephony and VPN.